Privacy Policy

How We Handle Your Information

At FlowlyRipple, we collect information that helps us provide better performance testing and optimization services. This isn't about gathering everything we can — it's about understanding what we need to serve you well.

When you reach out for consultations or use our testing services, we gather details that make our work more effective. Think of it like a doctor asking about symptoms — we need relevant information to provide meaningful solutions.

What We Do With Your Data

Your information serves specific purposes in our work together. We use contact details to communicate about projects and share results. Technical data helps us understand your systems and provide accurate performance assessments.

We don't sell your information to third parties. That's not our business model, and frankly, it would damage the trust our clients place in us. Sometimes we work with specialized tool providers or infrastructure partners, but only when necessary for your project.

For Thailand-based clients: We follow local data protection regulations and maintain servers within appropriate jurisdictions to ensure compliance with regional requirements.

Your Rights and Control

You have meaningful control over your information. These aren't just legal requirements — they're practical tools for managing your data relationship with us.

Data Security and Storage

We protect your information using industry-standard security measures. This includes encrypted data transmission, secure storage systems, and limited access controls within our team.

For performance testing projects, we typically retain technical data for six months after project completion. This allows us to address follow-up questions and provide ongoing support. Contact information stays in our system until you request removal or our business relationship ends.

We backup data regularly and store it securely, but we don't keep information indefinitely just because we can. When data reaches the end of its useful period, we remove it systematically.

Sharing and Third Parties

We work with selected partners who help us deliver better services — cloud infrastructure providers, specialized testing tools, and occasionally other technical consultants. These partnerships are project-specific and governed by strict confidentiality agreements.

We never share client data for marketing purposes or sell contact lists. If a project requires bringing in additional expertise, we discuss this openly and get your approval first.

Legal requirements might occasionally require data disclosure, but this is rare in our line of work. If it happens, we'll notify you unless legally prohibited from doing so.

International Data Transfers

Some of our tools and infrastructure partners operate across different countries. When your data moves internationally, we ensure appropriate protections are in place through standard contractual clauses and privacy frameworks.

For clients in Thailand, we're mindful of local regulations regarding data transfers and work to minimize unnecessary movement of personal information across borders.

Policy Changes

This policy may evolve as our services grow or regulations change. We'll update the effective date and notify active clients about significant modifications. Minor clarifications might not trigger individual notifications, but the current version will always be available here.

If you have ongoing projects with us, we'll make sure any policy changes don't disrupt your work or violate agreements we've already made.